All our products are new, and are presented in their original packaging or original seal.
Our products have set the color in the description and you can see enlarged image zooming in it. Depending on the settings of the monitor may be a color variation with respect to reality. We recommend getting information from other sources regarding the color (blogs, forums, etc ...) if you want to confirm the subjective color of the product.
The prices shown include VAT, but not exclude shipping costs and, where applicable, COD. Prices may vary without notice. All sales are made with the corresponding receipt or invoice that you can view or print logging into your account.
3. BUYING PROCESS
You browse our online store and may be adding to cart the items you wish to purchase. After the selection of items, choose the method of payment and shipping. Before ordering you must register by filling out a form with your personal data, or connect with your password in case be already registered, to complete your order. After completing this process, you will get a message to your e-mail with all the details of your order.
4. SHIPPING AND DELIVERY
All orders are sent insured via the carrier with whom we work. The delivery time will depend on product availability and destination, being, with availability of the item, usually 1-3 working days (excluding incidents caused by malfunction of the transit agency) from the confirmation. Shipments and deliveries are made Monday through Friday, excluding holidays. The amount of shipping Peninsula and Andorra will be € 4.55 to 5 kg. To know exactly what your order will cost to Balearic or Canary, select the products you wish to purchase and click "buy". Then select the destination and choose the payment method and shipping method. Appears, fully detailed, the total amount of your purchase, including shipping. At that point you can decide whether to continue or not with the purchase process. To continue with your order, press "Confirm Purchase". Please contact us if you encounter any questions during the process.
4.1. Shipping to Spain (Peninsula) and Andorra.
We conducted our shipments with express service 24 hours, if the product is available, but depending on the time you place your order will arrive within 1 to 3 working days.
4.2. Shipping to the Balearics, Canary Islands, Ceuta and Melilla.
Shipping charges are automatically calculated at the time of ordering. The delivery time is 3-6 working days (excluding malfunction incidents caused by Correos). Shipments are made Monday through Friday, excluding holidays, through the Post Office or carrier. Please note that, for peace of mind, all our shipments are insured against theft, loss or damage.
4.3. Other destinations.
Please contact us for shipping rates and delivery to any other destination.
5.1. Transfer. If you choose to transfer as payment in advance (or deposit account) will be provided with our bank to make the payment process. You can make a bank transfer from your bank or usual or if you prefer, make a deposit account at a branch. Once payment is received your order will be sent by express courier. If within 7 business days (excluding weekends) we have not received the payment, the order will be canceled.
5.2. Credit Card. You can pay with your Visa, Visa Electron, Maestro and MasterCard through the secure payment gateway.
5.3. PayPal. It is quickly and securely using your debit card, credit and bank account online.
6. STATUS OF YOUR ORDER
From the "My Account" you can know at any time the state where your order is. Click on "My Orders" and show the state it is: Pending, in preparation, or sent.
"Castanuelas.com" guarantees its customers the option to cancel your order at any time provided that the cancellation is communicated before the order has been made available to the carrier for shipment.
7. DELAYS IN SHIPPING
If your order is delayed, please contact us to resolve the issue.
8. TRANSPORTATION INSURANCE
All shipments are insured against theft, loss or damage. If you notice any damage or manipulation when you receive packet, you must indicate this on the delivery note of the carrier. Please inspect your order when receipt it. Should report any incident within 24 hours.
9. WARRANTY AND RETURNS
We guarantee the return of our products when they arrive broken or damaged customer, and must this immediately notify incidence, with photographs or providing evidence, if is requested.
Although we make every effort to ensure the accuracy and correctness of the contents of this website, features, and / or photographs of the products may contain errors or inaccuracies. If in doubt contact us to bring you all the clarifications.
9.1. Wrong product. If the product delivered does not match the request in order to inform us immediately. Contact us through our contact form and process your issue as soon as possible.
9.2. Manufacturer Warranty. All our products enjoy two-year manufacturer's limited warranty.
In case of breakage, contact us and we will manage the repair of the product.
10. ORDER CANCELLATION
Customer has 7 days to decide to return the product as required by law. However, the product must be in top condition and original packaging. Also shipping costs will be borne by the customer.
If the client decides to cancel the product within 7 working days from receiving the product, the refund will be made after verification that the merchandise is in perfect condition, with original packing.
If defective, the seller must proceed, as appropriate, repair, replacement, price reduction or resolution of contract negotiations that will be free to the consumer and user. The seller is responsible for the lack of conformity becomes apparent within two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months after he has knowledge of it.
Within the limits established in the Law, THE COMPANY is not responsible for the lack of updating and accuracy of the data or information contained in its web pages.
THE COMPANY can not guarantee the continuity and availability of the Website, and is not responsible for any damages caused or that may occur in the future, or technical defects arising from the use of information and materials contained in the web http://www.castanuelas.com.